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Our team at Easytobook.com is committed to providing you with the best service possible.
Please do not hesitate to contact us for any information, inquiries or feedback regarding our services or the hotel you have booked.

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I am...

a customer a hotelier

Customer

My query is about...

My existing booking Payment and refunds I would like to cancel my booking I have a group booking request

My existing booking

I'd like to...

Change my reservation Receive my booking confirmation again Send a request to the hotel

Change my reservation

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I want to...

change dates change room type add/remove...

Change dates

Old check-in date *

Old check-out date *

New check-in date *

New check-out date *

Comment

Change room type

Old room type *

New room type *

Comment

Add/remove

I would like to add/remove a... *

Bed Night Room Person in room

Please specify *

Receive my booking confirmation again

Name *

Email used for booking *

Booking number

Check-in date

Check-out date

Hotel name

City of stay

Comment

Send a request to the hotel

Name *

Booking number *

PIN or last 4 digits of the card *

Email address *

Smoking preference

Smoking Non-smoking No preference

Floor preference

Higher floor Lower floor No preference

Elevator proximity

Near elevator Away from elevator No preference

I need...

a babycot access for disabled guests other

Other *

Payment and refunds

My query is...

Why was my card charged? Why has my card not yet been charged? I have cancelled my booking - when do I get the refund? Do I need a credit/debit card to make a booking? I received an email about an invalid credit card How does the "Best Price Guarantee" work? A different question about payments and refunds

Why was my card charged?

Some bookings require a full prepayment of the total booking amount. In these cases your card will be charged upon completion of the booking. If this is the case, you will be notified of the prepayment requirement on the booking page.

If your booking does not require prepayment, it is normal procedure for the hotel to carry out a pre-authorization check on the card after your booking has been processed, to ensure that the card is valid and that sufficient funds are available to guarantee the booking. All financial issues arising from pre-authorizations or from payment made at the hotel are between the hotel and the guest directly.

A pre-authorization is a block on your card, usually for the amount of the first night of stay, including taxes and other hotel service charges to guarantee your hotel booking. This is standard procedure in the hotel industry and ensures that the hotel can obtain the funds in case of a no-show, in accordance with the cancellation policy that applies. The pre-authorization is not a charge and will be released once the hotel has made the final charge upon check-in or check-out. For more information regarding pre-authorizations, please contact your card issuer.

My question has not been answered

Please write your specific question here

Name *

Booking number *

PIN or last 4 digits of the card *

Email address *

Your question *

Why has my card not yet been charged?

Some bookings require a full prepayment of the total booking amount. In these cases your card will be charged upon completion of the booking. If this is the case, you will be notified of the prepayment requirement on the booking page.

In all other cases the hotel will charge your card either upon check-in or check-out. Please rest assured that your booking has been processed when you receive your booking confirmation. For your convenience, please print out and take the booking confirmation with you to the hotel if possible.

Please note that after your booking has been processed it is normal procedure for the hotel to carry out a pre-authorization check on the card to ensure that the card is valid and that sufficient funds are available to guarantee the booking. Should any problems occur regarding your card, the hotel will notify Easytobook.com and Easytobook.com will inform you.

At all times, only valid cards are accepted for online booking and it is your responsibility to enter the correct details. In the event that your card does not provide a sufficient guarantee, Easytobook.com has the right to cancel your booking at the hotel and to notify you of the cancellation by e-mail. Easytobook.com has no involvement in or influence on financial issues. All financial issues arising from pre-authorizations or from payment made at the hotel are between the hotel and the guest directly.

My question has not been answered

Please write your specific question here

Name *

Booking number *

PIN or last 4 digits of the card *

Email address *

Your question *

I have cancelled my booking - when do I get the refund?

If you made a prepayment at the time of booking, and you have cancelled your booking within the terms and conditions stipulated in the cancellation policy, your refund will be processed automatically upon cancellation. This is an automated process and will be initiated the moment you have confirmed your cancellation.

From that moment on it may take anywhere from 3 to 10 working days for your refund to appear on your credit card statement. The time this takes is dependent on various factors, including your bank’s/credit card issuer’s processing time.

My question has not been answered

Please write your specific question here

Name *

Booking number *

PIN or last 4 digits of the card *

Email address *

Your question *

Do I need a credit/debit card to make a booking?

Yes. Currently a valid and accepted credit or debit card is required to confirm a booking.

Some bookings do require a full prepayment of the total booking amount. In these cases your card will be charged upon completion of the booking. If this is the case, you will be notified of the prepayment requirement on the booking page.

In all other cases the hotel will charge your card either upon check-in or check-out. Please rest assured that your booking has been processed when you receive your booking confirmation. For your convenience, please print out and take the booking confirmation with you to the hotel if possible.

Please note that after your booking has been processed it is normal procedure for the hotel to carry out a pre-authorization check on the card to ensure that the card is valid and that sufficient funds are available to guarantee the booking. Should any problems occur regarding your card, the hotel will notify Easytobook.com and Easytobook.com will inform you.

At all times, only valid cards are accepted for online booking and it is your responsibility to enter the correct details. In the event that your card does not provide a sufficient guarantee, Easytobook.com has the right to cancel your booking at the hotel and to notify you of the cancellation by e-mail. Easytobook.com has no involvement in or influence on financial issues. All financial issues arising from pre-authorizations or from payment made at the hotel are between the hotel and the guest directly.

Please note that not all hotels accept all credit cards. More details can be found on the hotel detail pages.

My question has not been answered

Please write your specific question here

Name *

Email address *

Your question *

I received an email about an invalid credit card

Some bookings require a full prepayment of the total booking amount. In these cases your card will be charged upon completion of the booking. If this is the case, you will be notified of the prepayment requirement on the booking page.

In all other cases the hotel will charge your card either upon check-in or check-out. Please rest assured that your booking has been processed when you receive your booking confirmation. For your convenience, please print out and take the booking confirmation with you to the hotel if possible.

Please note that after your booking has been processed it is normal procedure for the hotel to carry out a pre-authorization check on the card to ensure that the card is valid and that sufficient funds are available to guarantee the booking. Should any problems occur regarding your card, the hotel will notify Easytobook.com and Easytobook.com will inform you.

If you have received a notification about an invalid credit card, the hotel was unsuccessful while trying to pre-authorize your credit card. In this case you are requested and required to contact the hotel directly (contact details of the hotel you have booked can be found in the email you have received) to provide them with alternative payment details.

Should you fail to contact the hotel within the requested period of time (30 hours after receiving the notification of an invalid credit card) the hotel reserves the right to:

- cancel your booking; in this case your booking will be cancelled by the hotel and you will receive a notification of cancellation.

- keep your booking and try to pre-authorize your card at a later time. Please note that all terms and conditions regarding this booking will not change (including the cancellation policy).

My question has not been answered

Please write your specific question here

Name *

Booking number *

PIN or last 4 digits of the card *

Email address *

Your question *

How does the "Best Price Guarantee" work?

Never pay too much for your booking: we guarantee the best rate available online! If the room of the hotel you booked is available online at a lower rate, contact us within 24 hours after making your booking and we will match the price.

We need the following information to process your request:

• - Personal information: your full name is required
• - Your Easytobook.com booking number
• - The website address where the lower rate is offered
• - Please note that incomplete emails will be rejected.

Please take into account the below conditions when you want to make a claim in order to be compensated for your booking:

• - The lower rate must be validated by Easytobook.com within 24 hours of making your booking
• - The lower rate must be offered by another travel website
• - The lower rate must be in the same currency as the currency of your Easytobook.com booking
• - The lower rate must be for a booking on the same dates
• - The Guarantee can only apply if the booking conditions of the other website are the same as the conditions of your Easytobook.com booking
• - The Guarantee can only apply to fully completed Easytobook.com bookings; cancellations or no-shows will not be compensated
• - Any claim will have to be checked and confirmed by an Easytobook.com employee
• - If the above conditions are not met, the original Terms & Conditions of the booking apply, including the Cancellation Policy.

Easytobook.com cannot apply the guarantee if:

• - the booking is not for the same room type in the same hotel
• - the booking is for the same day as the Guarantee request is submitted
• - the booking is part of a special offer, Hot Deal, advanced or last-minute deal, or other program types that work with rewards in some form.

I would like to report a lower rate

Report lower rate

Name *

Booking number *

PIN or last 4 digits of the card *

Email address *

Please paste the URL of the page where you see the lower rate *

A different question about payments and refunds

If you have any other questions regarding payments and refunds, please fill in the form below. We ask you to be as specific as possible when asking your question. That way we can ensure to provide you with the best possible answer.

Our Customer Service team strives to answer your question within 24 hours. However, please note that it may take longer due to high volumes of requests. If your question is urgent, please dial one of our toll-free telephone numbers you can find on the right hand side of this page. If your country is not listed, you can reach us on our international direct dial number: +31 20 531 3300. Please note that you may be charged international dialing charges.

Name *

Booking number

PIN or last 4 digits of the card

Email address *

Please write your specific question here *

I would like to cancel my booking

Choose one of the following options:

I would like to cancel my booking I no longer have my booking details but would like to cancel I would like to send a message to the Customer Service Center

I would like to cancel my booking

If you would like to cancel your booking within the terms and conditions of the cancellation policy, please do so by logging in to the My Booking page on Easytobook.com with your booking number and PIN code or password. These details have been provided to you in the booking confirmation email. If you no longer have these details, please contact us immediately by dialing one of the telephone numbers on the right hand side of this page.

If you would like us to cancel your booking, please fill in the form below and complete all fields. Easytobook.com’s Customer Service team will then cancel the booking for you. Please note that Easytobook.com may require 24 - 72 hours to process emails and that we cannot guarantee timely cancellation if your email was sent less than 72 hours before the cancellation deadline according to the terms and conditions of the cancellation policy.

Please contact us directly by telephone if your arrival date is within 72 hours. Our telephone numbers can be found on the right hand side of this page. Please note that some hotels have different cancellation policies. In those cases, please allow 72 hours before the expiration of the cancellation deadline for us to process your request.

Name *

Booking number *

PIN or last 4 digits of the card *

Email address *

Reason for the cancellation / comment

I no longer have my booking details but would like to cancel

Please contact us directly by telephone to cancel your booking. Our telephone numbers can be found on the right hand side of this page. We will then assist you with the cancellation of your booking.

Send a message to Customer Care

Name *

Booking number *

Email address *

Telephone number *Please include your international code

Your message *

I have a group booking request

Easytobook.com does not facilitate bookings for groups larger than 10 people and /or rooms. For bookings for up to 10 people /rooms please visit our search page and specify the number of rooms you would like to book.

Hotel

I have a direct contract with Easytobook I do not have a direct contract with Easytobook

I have a direct contract with Easytobook

I have a question about an existing booking in my property I have a different question

Please enter the booking details

Booking Number *

Name of your property *

Name of contact person *

Phone *

Email *

Your question about the existing booking in your property *

I have a different question

For other inquiries about your property, please contact your designated market manager directly.

I do not have a direct contract with Easytobook

How can I get a direct contract with Easytobook? Why is my property displayed on Easytobook? How is it possible that I received a booking via Easytobook? How do I change the texts, images, facilities, rates and availability you have displayed for my property on your site?

How can I get a direct contract with Easytobook?

Thank you for your interest in a partnership with Easytobook. If you leave your details via the below link, the Market Manager for your region will contact you as soon as we expand direct contracts in the city in which your accommodation is located.

http://hotelpartner.easytobook.com/hotelregistration/

Why is my property displayed on your site?

Please fill in your details below so we can properly take care of your inquiry.

Your name *

Name of your property *

City *

Email *

How is it possible that I received a booking via Easytobook?Easytobook works together with different partners. It may be possible that you have a contract with one of the partners we work with. If you would like to know more about the partner from which we have used your details, please fill in the form below and we will get in touch with you soon.

Your name *

Name of your property *

City *

Email *

How do I change the texts, images, facilities, rates and availability you have displayed for my property on Easytobook?

Please fill in the fields below. We will then provide you with information regarding the changes you wish to make.

Your name *

Name of your property *

City *

Email *

I would like to change *

Text Images Facilities Rates and availability Other

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	Canada	1-877-3463614	free
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